ECTEL Press Release — Castries, Saint Lucia, 24th June 2026
The National Telecommunications Regulatory Commissions (NTRCs) of the Commonwealth of Dominica and Saint Lucia, and the Eastern Caribbean Telecommunications Authority (ECTEL), are aware of the severe service outage experienced by Flow customers in Dominica and Saint Lucia from approximately 5:30 p.m. on Sunday June 21, to 12:40 p.m. on Monday June 22, when the networks were restored — a disruption of approximately 19 hours. The NTRCs have engaged Flow and requested a detailed report on the incident. Preliminary information provided by Flow indicates that the disruption was caused by a fault on a fibre transmission path between Guadeloupe and Antigua.
Flow has advised that it is actively exploring measures to strengthen network resilience and reduce the likelihood of similar incidents in the future. These measures include the deployment of alternative connectivity solutions, a review of route resiliency, and the establishment of additional fibre paths within the network. The NTRCs and ECTEL will consider these measures, and broader regulatory steps, to promote increased network resilience across ECTEL Contracting States for all operators. ECTEL and the NTRCs recognise the significant inconvenience and disruption this outage caused to consumers, businesses and other users. Consumers seeking additional information are encouraged to contact their respective NTRC: NTRC Dominica at 1-767-440-0627 / secretariat@ntrc.dm; NTRC Saint Lucia at 1-758-458-2035.